C.Note was co-founded in 2006 by the UE team at Fredhopper as a boutique Customer Experience consulting and design agency based in Amsterdam, Netherlands.
I am the principal design director for C.Note. Over the last 3 years, I have traveled to Europe regularly to work with clients on various design and consulting projects. I also lead all interactive design activities for C.Note. Most recent design projects include KLM's worldwide network of airport kiosks for check-in and flight transfer. I created the conceptual flows, led the interface and visual design, and oversaw the video animations for three separate releases for the kiosk project.
Another recent project was the online presence, including a full e-commerce site, for Holland's luxury department store (de Bijenkorf).
Fredhopper - Lead User Experience Consultant/Designer, 2002 - 2006
Fredhopper, based in Amsterdam Netherlands, is a search software company. Until 2006, Fredhopper provided User Experience design services to some of Europe's largest companies. Traveling to Europe regularly, I led UE activities on numerous projects for Fredhopper clients, including Thomas Cook, Philips Electronics, Deloitte, ING Bank, Neckermann, Postbank (ING), Kijkshop and Ahold. I conducted usability expert reviews, translated usability test results into recommendations, and created or led interaction, information, and visual designs.
TechTarget -
Director, User Experience, 1999 - 2002
Techtarget is an IT media company offering 20+ IT-specific web sites as well as IT-specific print magazines. I was hired at Techtarget when the company was just starting out in 1999 to build the User Experience department. As Director of UE, I created a 12 person team that was responsible for all aspects of the design creation and maintenance for all sites, email newsletters, and affiliate sites and functionalities. This included all conceptual, functional and visual design, usability testing and analysis, and design production for each of the 20 sites.
Reed Elsevier Technology Group -
User Experience Consultant, 1997 - 1999
RETG was a Reed Elsevier company base in Cambridge, MA, that offered strategic web application design and development services to Reed Elsevier's 40+ publishing companies including Elsevier Science, Reed International, OAG, Cahners Publishing, and LEXIS-NEXIS.
I co-founded the User Experience team at RETG, with a goal to provide "internal" user experience (UE) consulting services including contextual inquiry, interaction design, usage analysis, usability testing, visual design, and design production to several of Reed Elsevier's 40+ publishing companies.
various companies -
Software Engineer, 1987 - 1997
Between 1987 and 1997 I worked as a Software Engineer focused on designing and developing GUIs for MS Windows applications. Over the 10 years I worked as Lead Engineer, UI Architect, and Development Manager and was a co-founder for a small GUI toolkit company. In 1997, I was the lead author of The Best 100 Java Applets. I wrote a majority of the book and conducted research for over 1200 Java Applets to evaluate their functionality, usefulness, and source code.
Software Engineering companies for which I worked:
Sun User Group/ John Wiley & Sons, Lead Author "100 best Java applets"
OneWave Inc., Senior Software Consultant
InterGroup Technologies, Software Architect, Co-founder
Lotus Development Corp., Senior Software Engineer
Publishing Solutions, Inc., Software Engineer
IBM, Academic Information Systems Division, Software Engineer
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